Jago Jewellery

Shipping Methods

Please note this is an international transaction.

We are based in Spain and all items are shipped from our studio in Spain.

If you’re in a hurry please contact us prior to ordering to check item is in stock (rather than being made to order) and if we are able to accommodate a quicker delivery for you via a more urgent postal service. If we can get it to you faster we will endeavour to do so and contact you with a more accurate postage quote.

All items are sent via Correos Spain - Spain’s national postal service. All items will require a signature on arrival and are insured and tracked en route.


Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Unfortunately due to hygiene reasons earrings are non refundable.

Custom or personalised items cannot be returned or exchanged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at naomijago@googlemail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item but a different size, send us an email at naomi@jagojewellery.com and send your item to: Naomi Jago, Apartado Postal Correos 3108, Mijas SUC-3, Mijas, Malaga, AN, 29649, Spain.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to:
Naomi Jago, Apartado Postal Correos 3108, Mijas SUC-3, Mijas, Malaga, AN, 29649, Spain.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.